At Algae Living Sdn Bhd, accessible from https://algaeliving.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Algae Living and how we use it.
1. INFORMATION WE COLLECT
When you visit or make a purchase from Algae Living, we collect certain information necessary to complete transactions and improve your user experience:
- Personal Data: When you register an account, make a purchase, or contact us, we collect personally identifiable information such as your name, billing address, shipping address, email address, and phone number.
- Payment Information: Payment details (credit card numbers, bank details) are processed directly by secure, PCI-compliant third-party payment gateways. We do not store your full payment card details on our servers.
- Log Files: Algae Living follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
2. HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and e-commerce store.
- Process and fulfill your orders, including sending transactional emails regarding order confirmations, shipping updates, and invoices.
- Improve, personalize, and expand our website functionality.
- Understand and analyze how you use our website.
- Communicate with you, either directly or through one of our partners, for customer service, updates, and marketing purposes.
- Find and prevent fraud.
3. COOKIES AND WEB BEACONS
Like any other website, Algae Living uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You can choose to disable cookies through your individual browser options.
4. THIRD-PARTY PRIVACY POLICIES
Algae Living’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
We share necessary information with transactional third parties essential to operationalizing your orders, such as shipping carriers and external email relay servers (e.g., SMTP transaction handlers) to guarantee the arrival of transactional documents to your inbox.
5. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. YOUR DATA PROTECTION RIGHTS
Depending on your jurisdiction (such as regulations under Malaysia’s PDPA or international standards), you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your personal profile from our systems, subject to lingering compliance or bookkeeping regulations.
7. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at wecare@algaeliving.com.