We do not accept return, but we can offer full refund if goods are not received or fully defective.
- To complete your refund, we require a receipt or proof of purchase.
- We will notify you of the approval or rejection of your refund request.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at wecare@algaeliving.com.
Please do not send your purchase back to us, there are certain situations where no refund are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is reported more than 7 days after delivery.
Other Conditions
- Only regular priced items may be refunded. Sale items cannot be refunded.
- We only replace items if they are defective or damaged.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at wecare@algaeliving.com for questions related to refunds and returns.